ICICI Bank Recruitment Jobs hiring for Relationship Manager. Candidates with Bachelor’s degree, or related field degree can apply. The detailed eligibility, Job type, Location, Salary and application process are given below.
ICICI Bank Recruitment Jobs:-Details
| Company | ICICI Bank |
| Job Role | Relationship Manager |
| Qualification | Bachelor’s Degree |
| Batch | 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Salary | Not Mentioned |
| Job Location | Guwahati, Hyderabad, Chennai |
| Last Date | ASAP |
About the role
As a Relationship Manager (Phone Banking), you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service.
To do so, it is imperative to develop a thorough understanding of the customer’s profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank’s philosophy of Fair Customer, Fair to Bank.
Job description of ICICI Bank Recruitment Jobs
Key Responsibilities
- Query Resolution: Handling and resolving customer complaints over the phone channel.
- Customized Solution Offering: Providing customers with relevant products and services to help meet their needs.
- Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core.
- Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings.
- Adherence to compliance: Be compliant with information security norms and quality process norms.
Key Qualifications & Skills
- Educational Qualification: Graduates or Engineers in any discipline.
- Communication skills: Good oral and written communication skills.
- Customer service: Delivering impeccable customer service in all engagements.
- Synergize with Team: Willingness to work with various teams for on-ground support and delivery enablers as required.
- Be Proactive: Ability to address customer concerns by providing a viable solution.
Few Success Factors
- Good Communication Skills
- Deep understanding of customer needs
- Open to work in rotational shifts
- Strong execution skills
- Takes initiatives in the face of adversity
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How To Apply For ICICI Bank Recruitment Jobs?
- First, you need to visit the official website of ICICI Bank
- Next, you need to open the ICICI Bank Careers page.
- Then, search for your desired job.
- Next, you will find some empty particulars like Job Title, Job Shift, etc.
- Lastly, fill in these particulars and click on submit.
Note:-Please read the job instructions and requirements carefully before applying.
Apply Link: Click here
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About Company :
ICICI Bank Phone Banking Services Group helps customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design the service architecture to enable the customer journey and relay customer feedback to product teams.
It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer’s portfolio.