Groww Work From Home Job | Executive KYC | Entry Level Jobs

• Oversee all customer queries and complaints on social platforms like Linkedin, Facebook, Instagram, Snapchat, and Twitter.
• Strong understanding of Stocks, F&O, and Mutual Fund products.
• Connect with customers through calls, emails, or social platforms to provide the best possible resolutions.
• Understand customer grievances, provide appropriate solutions, and ensure issues are resolved effectively.
• Work with cross functional teams such as brand marketing and CRM,  to address and solve customer issues, complaints, and questions.
• Take a customer-focused approach to handle complaints and escalations, ensuring customer satisfaction.
• Maintain strong follow-up on all assigned cases to ensure timely and effective resolution.
• Ensure that all issues are resolved within established timelines.
• Adhere to customer care procedures in all written communications and ensure all interactions are professional and in line with company standards.

Required Qualifications and Skills:

• The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to manage and resolve issues efficiently.
• Ability to stay calm under pressure and handle difficult situations with professionalism.
• Minimum 2 years of Escalation handling experience on the Social Media Platform

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