HCL Walk in Interview 2024 | 11-15 Lacs P.A | Easy Apply

• Any Degree should be Mandatory.
• Work from Office.
• Flexible to work with Rotational Shifts
• Work Location will be HCL Chennai

FRESHERS 0-1 YR Experience

• Must have Banking Knowledge
• Must Have International Banking Knowledge
• MUST HAVE EXCELLENT COMMUNICATION TO SPEAK TO USA / UK CLIENTS

EXPERIENCED – 2 Years to 6 Years into International Voice Process

• Voice Process Experienced
• Semi Voice Process Experienced
• International Voice Process Experienced

Job Description – Contact Centre – Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

Work Experience & Qualification criteria:

• Excellent communication skills – both verbal and written – with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Fresher/ Experience in UK Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure
• Adherence to process to ensure high quality and customer service
• Follow escalation procedures for issues uncontrollable at agent level First call resolution
• Break schedule adherence
• Involvement in motivational activities, implementing feedback given during monitoring sessions
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers

Document to be carried:

• Resume / CV
• Aadhar / ID Proof.

Perks and Benefits:

• MNC
• Salary: Good in the Industry
• Cab: 2-way Cab Available

Please have the below mandatory documents (Soft copy) for the interview:-

1. Updated Resume
2. Passport size photograph (taken in last 6months)
3. Aadhar card
4. 2nd dose Vaccination certificate.
5. Provisional Certificate of Graduation. (Issued by University)

Time and Venue

• 13th August – 15th August , 11.30 AM – 2.30 PM
• HCL – ETA 1- Village and Panchayat, ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
• Contact – Nikita