Certify Work From Home Hiring Freshers for Operations Analyst

• Respond to client inquiries via phone, email, and live chat in a timely and professional manner.
• Work a queue of client support tickets via Salesforce
• Partner directly with Client Success, Operations, Product and Engineering to resolve client issues and escalations
• Manage and support client expectations through the assigned Customer Success Manager
• Provide detailed and accurate information about our products and services.
• Troubleshoot and resolve client issues, escalating to higher-level support when necessary.
• Maintain detailed and accurate records of client interactions and integrations.
• Proactively identify potential issues and provide solutions to improve client satisfaction.
• Collaborate with other teams, such as Sales and Product Development, to ensure a seamless client experience.
• Provide feedback and suggestions for improving our products, services, and support processes.
• Overcommunicate via Salesforce ticketing system internally.

Required Qualifications and Skills:

• Proven experience in a customer support or client-facing role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Ability to learn and use Salesforce software and other support tools.
• Ability to learn the product, processes, and engineering sectors.
• Positive attitude and a passion for helping clients succeed.